Terms & Conditions

Bookings and availability

Sessions must be pre-booked and are subject to availability. Use the booking route shown for the individual service, or contact the clinic for help.

A consultation, test patch or screening is required only where relevant to the service. The optional Recovery Blueprint is not a compulsory first appointment.

Services labelled unavailable or coming soon cannot be booked through those pages.

Appointment cancellations and no-shows

If the clinic cannot provide your appointment

Contact us about an affected booking or paid entitlement. Any proposed rescheduling, credit, refund or cancellation outcome must account for the circumstances, agreed terms and applicable consumer rights.

The final policy must define the clinic’s operational process for closure, equipment failure, practitioner absence and prolonged service unavailability. These events should not automatically be treated as a client no-show or used session.

Packages

Payments and the Recovery Blueprint

Fresha handles the current treatment/package booking routes. Square handles the Recovery Blueprint payment route. The required payment, deposit or card-verification arrangement must be shown for the actual service before confirmation.

The Recovery Blueprint is $99 under the deployed offer. Its fee is redeemable in full toward a first Recovery Pathway programme booked within three months of the Blueprint session. The credit has no cash value and is not redeemable against individual drop-in sessions or packages. These are offer conditions, not limits on non-excludable consumer remedies.

Membership commitments and billing

Membership use and inclusions

Pausing or ending a membership

Suitability, consent and treatment expectations

Relevant health information, medicines and precautions should be discussed before treatment. A service may not proceed if it is unsuitable or unsafe. Results differ between people.

Service-specific consultation and informed consent remain important; accepting website terms does not replace them. Wellness information does not replace medical assessment, and clinical treatments should not be presented as generic wellness services with no professional responsibilities.

Changes to services or terms

The current policy refers to at least 30 days’ notice for pricing, access or policy changes. Notice alone does not establish a right to change an existing paid agreement unilaterally.

The final agreement must distinguish new purchases from existing commitments and explain how material changes, service withdrawal and affected entitlements are handled, including any applicable exit or refund rights.

Consumer rights and liability

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Any additional liability limitation requires review for the actual services and circumstances. This draft does not impose the deployed broad liability cap, indirect-loss exclusion or an “own risk” waiver without that review.

Privacy

Personal and health information are handled as explained in the Privacy Policy. Treatment-specific privacy and consent arrangements should be explained where relevant.

Questions and concerns

For booking, package, billing or membership questions, contact [email protected] or 0430 077 330. Include the relevant booking or membership details without unnecessary medical documents.

My BioHealth · Unit 3, 11–13 Thompson Street, Campbellfield VIC 3061.

Governing law

These terms are governed by the laws of Victoria, Australia, subject to applicable non-excludable rights.